This is a guest post by Jonathan Smith. While working on a sales desk some time ago, my team and I were told that we were going to be visited by some of the senior executives of the organization for a half-day. The goal, they said, was for the senior members of our organization to spend some time with us to see what we do firsthand to gain a better understanding of the day-to-day issues we faced. This would ultimately help with their strategic decision-making going forward.